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Cerbo V3.41 VRM Dashboard lost connection

Hello there,

I have a Cerbo and it's now in V3.41 version. The VRM Dashboard is lost connection and I failed to open remote console using VRM portal. But the remote console can be logged in using ip address and it is working well.

I got this error "This site has stopped reporting to VRM. Check the internet connection to the GX device." and in alarmlogs it shows: VRM logging stopped. I don't understand what kind of internet connection should I check and how to check it remotely?

Thank you.



cerbo gxVRMremote console
2 |3000

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