question

peschhecke avatar image
peschhecke asked

VRM Portal don´t show the correct stats

1721983675759.pngHello guys,

this is a screen of my installation. For explaining the pic, this are the last 2 days with good weather and today its raining. My multiplusII 3000 works fine and my 7,2kw accu as well. In fact I only need my grid in peaks for making hot water in the shower in the morning. the consumption goes straight up between 6 and 8 o´clock. Every other time in the last 2 days I have a more produced energy from Solar or the discharging of the batteries. The minimum settings to take energy from the grit is on zero. When I look on my grid meter I only consumed 3,43kw in the 2 days. When I look in my VRM Portal I used 20.7 from grid.

So, how can I visualisation my true consumtion from grid? :)

gridbmv power consumption
1721983675759.png (73.4 KiB)
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3 Answers
peschhecke avatar image
peschhecke answered ·

1721984781286.png

Here the gridmeter of the same timedata


1721984781286.png (36.7 KiB)
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peschhecke avatar image
peschhecke answered ·

1721985256396.png

And last stats, this is what the "just-in-time"- Status look like..


1721985256396.png (32.0 KiB)
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peschhecke avatar image
peschhecke answered ·

Soo.... how about the customersupport? anybody here to explain it?

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