Subject: Urgent: Victron Inverter Issues at Khale Shuan Site
Dear
I hope this message finds you well. I am writing to urgently address a critical issue regarding the Victron inverters installed at the Khale Shuan site. We have encountered persistent problems with the functionality of these inverters, which are crucial to our operations.
We have installed a total of 6 units of 15kVA Victron inverters, organized in pairs to create a Three phase system. Each system is load balanced; however, we are experiencing frequent shutdowns due to overload or temperature alarms whenever the load on each phase approaches 20kW.
To facilitate a swift resolution, I am providing the barcodes of the inverters below:
1. [Phase 1 Master 2024-07-01 HQ2216xxxx]
2. [Phase 2 Master 2024-07-01 HQ2302Nxxxx]
3. [Phase 3 Master 2024-07-01 HQ2302xxxx]
4. [Phase 1 Parallel Unit 1 2024-07-01 HQ2217xxxx]
5. [Phase 2 Parallel Unit 1 2024-07-01 HQ2302xxxx]
6. [Phase 3 Parallel Unit 1 2024-07-01 HQ2217xxxx]
The recurring shutdowns are significantly disrupting our operations and compromising our ability to maintain consistent power supply. .
Best regards,
[moderator note: removed specific SNs]
