question

zeer avatar image
zeer asked

Missing SmartSolar PV current data in data export (excel file)

Today, I exported my PV system's data from VRM but noticed that only the SmartSolar charger PV current data (for both my chargers) in the excel file was missing from 12:22 AM onwards. I know that the PV current is being recorded by the chargers because I can see the PV current data on VRM.

combined.png

Using the remote console, I updated the CCGX firmware somewhere between 12:10 AM and 12:40 AM; the current firmware is v3.33 and previously, I think, it was v2.43. The firmware update probably happened around 12:22 AM because there is a gap in the data between 12:22AM and 12:25AM, after which it goes back to recording every minute (I've set the sampling interval to 1 minute), which I am presuming was caused by the update. I suspect that updating the firmware is the cause of the problem.

vrm-excel1-highlight.png

In case the information is relevant, I turned off one of the MPPT chargers using the VictronConnect around 12:50 AM.

Using the remote console, I've rebooted the CCGX but the problem still persists.

VRMMPPT SmartSolarvrm firmware updateexport
combined.png (267.0 KiB)
vrm-excel1-highlight.png (29.1 KiB)
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2 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @zeer,

I can't see the issue from your screenshots.

The screenshots show that solar charger PV current is 0, and then nothing reported in the middle of the night.

This is to be expected because there is sun.

It sounds like you are describing also seeing no current getting reported during the day, but the screenshots you posted don't show that.

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zeer avatar image
zeer answered ·

Yes, you are right. I am basically trying to describe that I am unable to see the PV current data (for both chargers) reported in the data export (excel file) after 12:22 AM — the screenshot of the excel files was to demonstrate (and imply) this problem occurring and persisting after 12:22 AM — but the PV current (for both chargers) is viewable on VRM — the VRM screenshots demonstrate this.

Today, I exported the data again but now the Solar Charger [0] PV current and Solar Charger [1] PV current columns in the excel file have outright disappeared.

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ commented ·

What is the VRM site URL?

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zeer avatar image zeer Guy Stewart (Victron Community Manager) ♦♦ commented ·

It is https://vrm.victronenergy.com/installation/245699/advanced

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