question

paty-elis avatar image
paty-elis asked

Can't add the venus GX as new installation

Hello, I bought a Venus GX and I can't add the installation to the VRM plataform, every time I try to request access, it appears the same message: "All administrators of the installation have been notified by email. It will be accessible for you after one of them approves the request"

It is a new device, I don't know why the message appears, could you help me, I already try everything, already upgrade the version, check the internet and nothing.

Please help me

Venus GX - VGX
2 |3000

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1 Answer
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·
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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.