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paul-wildsmith avatar image
paul-wildsmith asked

App not showing info for smart solar mppt, only settings page

App connects, did firmware update, but only goes to setting details nothing else

app
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2 Answers
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi @Paul Wildsmith

I assume that it shows the Product Info page, and that it only shows the Bluetooth interface and not the SmartSolar itself?

If this is not the case, can you please add some more information and perhaps a few screenshots?

If you indeed see the Product Info with only the Bluetooth interface, then this means that there is no communication between the internal bluetooth dongle and the MPPT part of the SmartSolar. What you can try is to power cycle the SmartSolar by disconnecting the PV and battery for 2 minutes and then reconnect them battery first. If this does not help, then there is a hardware problem with the SmartSolar.

Kind regards,

Thiemo van Engelen

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paul-wildsmith avatar image
paul-wildsmith answered ·

That's fixed it, many thanks

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