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usb ftdi rs232 converter keeps disappearing on Cerbo GX

I use a usb-ftdi-rs232 converter on a Cerbo GX, which keeps dissappearing.

I can watch this in /var/log/messages (see below).

I already tried to swap out the usb converter (different manufacturer, different cables), I even replaced the device behind the usb converter, same result. I also tried the second usb connector on the Cerbo GX.

This happens in irregular invertals. I had this problems before VenusOS 2.94, with VenusOS 2.94 it worked for months. After update to VenusOS 3.20 the problem reappeared again and the connection is lost several times a day.

I also use a rs485 adapter on this installation, which works fine on both usb connectors.

This same setup works fine on another 11 installations.

I'm just trying to find out if this is a software or hardware-related problem.

Has anyone else similar problems with usb devices on Cerbo GX?

Next steps will be:
- factory resetting CerboGX, maybe trying older VenusOS versions
- replacement of the Cerb GX, but the dealer refuses a free replacement after explaining the problem

Mar  7 06:10:35 einstein user.info kernel: [69509.656829] usb 3-1: USB disconnect, device number 39
Mar  7 06:10:35 einstein user.info kernel: [69509.663069] ftdi_sio ttyUSB1: FTDI USB Serial Device converter now disconnected from ttyUSB1 Mar  7 06:10:35 einstein user.info kernel: [69509.671837] ftdi_sio 3-1:1.0: device disconnected Mar  7 06:13:35 einstein user.info kernel: [69690.399047] usb 3-1: new full-speed USB device number 40 using ohci-platform Mar  7 06:13:36 einstein user.info kernel: [69690.683163] usb 3-1: New USB device found, idVendor=0403, idProduct=6001, bcdDevice= 6.00 Mar  7 06:13:36 einstein user.info kernel: [69690.691595] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar  7 06:13:36 einstein user.info kernel: [69690.698790] usb 3-1: Product: FT232R USB UART Mar  7 06:13:36 einstein user.info kernel: [69690.703260] usb 3-1: Manufacturer: FTDI Mar  7 06:13:36 einstein user.info kernel: [69690.707107] usb 3-1: SerialNumber: ****** Mar  7 06:13:36 einstein user.info kernel: [69690.716401] ftdi_sio 3-1:1.0: FTDI USB Serial Device converter detected Mar  7 06:13:36 einstein user.info kernel: [69690.723518] usb 3-1: Detected FT232RL Mar  7 06:13:36 einstein user.info kernel: [69690.742778] usb 3-1: FTDI USB Serial Device converter now attached to ttyUSB1 Mar  7 06:17:28 einstein user.info kernel: [69923.227233] usb 3-1: USB disconnect, device number 40 Mar  7 06:17:28 einstein user.info kernel: [69923.234837] ftdi_sio ttyUSB1: FTDI USB Serial Device converter now disconnected from ttyUSB1 Mar  7 06:17:28 einstein user.info kernel: [69923.243796] ftdi_sio 3-1:1.0: device disconnected Mar  7 06:17:33 einstein user.info kernel: [69927.739045] usb 3-1: new full-speed USB device number 41 using ohci-platform Mar  7 06:17:33 einstein user.info kernel: [69928.022104] usb 3-1: New USB device found, idVendor=0403, idProduct=6001, bcdDevice= 6.00 Mar  7 06:17:33 einstein user.info kernel: [69928.030402] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar  7 06:17:33 einstein user.info kernel: [69928.037653] usb 3-1: Product: FT232R USB UART Mar  7 06:17:33 einstein user.info kernel: [69928.042073] usb 3-1: Manufacturer: FTDI Mar  7 06:17:33 einstein user.info kernel: [69928.046003] usb 3-1: SerialNumber: ****** Mar  7 06:17:33 einstein user.info kernel: [69928.055364] ftdi_sio 3-1:1.0: FTDI USB Serial Device converter detected Mar  7 06:17:33 einstein user.info kernel: [69928.062316] usb 3-1: Detected FT232RL Mar  7 06:17:33 einstein user.info kernel: [69928.071716] usb 3-1: FTDI USB Serial Device converter now attached to ttyUSB1
cerbo gx
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