question

Anil Ghatikar avatar image
Anil Ghatikar asked

Quattro shutdown in Ve bus error when conected to VenusGX

Hello,

I came across a problem from another user on VE bus error - any pointers to solve it ?

Quattro 5 KW shuts down when Connected to Venus GX via Ve bus ( rj 45 cable) - works fine when connected by Mk3


Tried following


1. different cables for RJ 45

2. Different ports on Quattro and Venus GX

3. All firmware updated

4. Venus GX works fine using Ve direct with smart solar Charge controllers - 2 no.s


Venus GX - VGXVE.Bus
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1 Answer
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Did you try looking the Quattro up in the device list? and if it's there, toggle on/off mode?

4 comments
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FRANK NTEKIM avatar image FRANK NTEKIM commented ·

I just looked, no toggle on/off mode seen.

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ FRANK NTEKIM commented ·

Please confirm current firmware.

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b4b93e49-2180-4af0-aa62-0d51689b3304.png (603.4 KiB)
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FRANK NTEKIM avatar image FRANK NTEKIM Guy Stewart (Victron Community Manager) ♦♦ commented ·

Yes, I've seen the toggle switch. See attachment.

Latest firmware, 460.


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screenshot-2019-08-17-at-114550-am.png (36.6 KiB)
screenshot-2019-08-17-at-114718-am.png (30.7 KiB)
Anil Ghatikar avatar image Anil Ghatikar commented ·

will try . But on MK3 connected to same Venus it works well

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