I am using simple english.
We have a 8kva Quattro, and had a 28kva 3phase generator. There were a few issues with the supplier/installer from the start (unfortunately) such as the fact that his employees who came out to quote us not informing him of the fact that we are going completely off grid and disconnecting from Eskom and then after the installation of the unit, connecting the cable (supplied by them) incorrectly to the generator. This resulted (after them having to come out on town different occasions to work on it) in the generator not working. Supplier said he will require from a third party what the costs will be to rewire the generator instead.
After weeks of not hearing back from supplier and us going several days (due to rainy weather over 2-3days, almost weekly since) with no electricity, my husband informed the supplier that we are able to get a 6kva generator from a party who will take the now non-functional 28kva. Supplier said "that will be better" than having the 28kva rewired.
Today is the first of yet again 3 days of constant rainy weather, excitedly we connect the 6kva generator to charge the battery. It powers the house but does not charge at all.
Now the supplier says that a 6kva generator won't ever work - despite my husband specifically stating previously that it is what we will be getting.
We are out the 28kva generator, the fees paid to the supplier to have this generator installed to the solar system he provided in order for us (who live on a farm) to have constant electricity and now we have a 6kva generator which apparently is the incorrect one.
Any advise (in plain english please) will be appreciated!!
