question

Sven Bluege avatar image
Sven Bluege asked

VRM // data got stuck for some devices

After updating the Cerbo GX from firmware 3.0.1 to 3.12, some devices are not shown correctly in the VRM portal. I can see all devices correctly in the “advanced” view in the VRM portal and the Cerbo UI, but the VRM dashboard only shows correct data for the EV Charging Station and the MPPTs.

The battery, Grid and PV Inverters are showing outdated data from some Sunday.

Do you have any idea how I could fix this?


1701784590398.png

VRM
1701784590398.png (337.1 KiB)
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

2 Answers
Sven Bluege avatar image
Sven Bluege answered ·

After updating to 3.13 (release 2023-12-05), my data is showing up in the VRM dashboard.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

iromeo avatar image
iromeo answered ·

Probably VRM instances might be changes for whatever reason.

Check Device List in VRM and refresh them (you might see them offline and others online)

1701786453162.png


1701786453162.png (36.7 KiB)
1 comment
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Sven Bluege avatar image Sven Bluege commented ·

Thank you for your answer. The device list looks fine, data is available in the advanced view. Just not in the dashboard. All devices show up in the device list.1701788218623.png

0 Likes 0 ·
1701788218623.png (116.1 KiB)