question

the47trooper47 avatar image
the47trooper47 asked

BMV712 settings glitch after firmware update interruption to v4.09

I bought a new BMV712 & installed it, connected it using the Victron Connect app via my Motorola Android phone. The usual update prompt appeared, so I connected to 4G & ensured good phone reception over the download/update period.

Connecting to the new BMV712 with updated f/w v4.09, I entered the settings, I noticed the floppy disc "save" icon, "download" icon & "share" icon were missing... clicked on the 3 dots & changed the BMV name to "c'van INV". The 3 icons were still missing. I exited BMV c'van INV & noticed in the devices list that the new BMV was listed twice, once as the newly named & as the default name. I renamed it to c'van-BMV, didn't make any difference, disconnected power (CAT cable) for a minute, reconnected, reset BMV to defaults, renamed back to c'van INV & now only one instance of the new BMV is listed in "devices". phew!!

The 3 missing icons still remain as an issue though. It seems like the firmware update had been interrupted or corrupted during the update process...

Is there a way to force re-install/download firmware version 4.09, or even rollback to v4.08 or earlier? (I have two other BMV units working perfectly on f/w v4.08)

Cheers

BMV Battery Monitorfirmware updateerror
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4 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

You don't need an internet connection during the update, all current FW files are already on your phone.

https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/firmware-updates.html

What VictronConnect version do you have installed?
The current VictronConnect version is v5.97 released a few days ago.

The latest BMV-712 firmware is v4.13 released in January 2023.
v4.09 is around 2 years old.

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the47trooper47 avatar image
the47trooper47 answered ·

Screenshots comparing c'van to the new c'van INV..


screenshot-20231002-0820352-bmv712-cvaninv.pngscreenshot-20231002-0844112-bmv712-cvaninv.png


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the47trooper47 avatar image
the47trooper47 answered ·

Hi @Matthias Lange - DE

Thanks for your quick reply

Ok cool...

Thanks i didnt realise you dont need an internet connection for the update ha!

Current ver of the app on my phone is 5.73... seems like I need to update the app, then i'll try to update the f/w of the new BMV... lets see how that goes :-)

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the47trooper47 avatar image
the47trooper47 answered ·

Updated the app to v5.97, then updated the f/w of the new BMV to v4.13.. All is good!

The missing icons are back!

Greatly appreciate your work @Matthias Lange - DE

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