question

Michael Albrecht avatar image
Michael Albrecht asked

VRM ID-already exists

Hello,

who cancel a potentially existing VRM ID. We didnt get any acces by typng the Cerbo GX ID- system says -wait for an admins answer- but no admin still exists

vrm advanced
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2 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Is it new? Is it used?
Maybe your seller already registered it?

What GX device is it?
Did you use the ID from the sicker or from the menu(settings -> VRM Portal -> VRM ID)?
A while ago there was a batch of GX devices where some got the same ID in that case you can't use the ID printed on the sticker.

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Michael Albrecht avatar image
Michael Albrecht answered ·

i put the id from the sticker

where can i get another id ?

thx

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