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Hi there, yesterday my VRM view was working fine but today my system is missing widgets and data.
Please see attached screenshots of the differences. You'll also notice that the AC loads are not correct (they are missing all loading data) and its combined the PV AC inverter into that AC loads.
Hi @h2009,
It looks like your AC PV inverter has stopped reporting.
The first thing I would do is check the connection of the data communications cables.
If that all looks good, the next thing I would do is roll back to the previous version of the venusOS and see if that makes any difference.
Thanks for your message. PV is reporting correctly and data is being transmitted (I can see the packets) . VenusOS hasn't changed since last night so can't see how a roll back would help?
On the console I 'main menu screen' I've noticed the Energy Meter isn't displaying there but under the meter section it's still showing the setup of it. Its like the system can't detect the meter any more.
I've tried rebooting the CX but no changes.
I should say the data is transmitted by RS485 over POE, both devices are reachable and packet counts are going up.
Disappearing from the Device list indicates that the GX cannot see it any more. Could be hardware reasons, or software reasons.
Rolling back the Venus version is the first step to troubleshooting a software reason, and it's easy to do.
Physical investigation of the connections is the first step to troubleshooting hardware reasons.
Sometimes there is a straight forward answer, but often there is process of investigation and elimination before finding it.
I rebooted everything again and it’s all working as it should. Can’t really explain what caused it to stop seeing the connection for a while.
Thank you for your help.
Hopefully stable from now on.
