I'm having an issue with an EasySolar II install that we could not access the remote console but the system overview could be seen on VRM. I updated all devices via VRM and this did not solve the problem. I deleted the install and then attempted to re-add it but I am getting an error that the Specific VRM portal ID or IMEI could not be found. The system is hard wired into the internet and was displaying data earlier, and I have checked the VRM portal ID to be correct so I am unsure how to proceed. Any help would be appreciated!