question

bob-scullion avatar image
bob-scullion asked

Bluetooth Connection not working

Hi there, I recently installed a smart controller 75/15 but cant get it to connect via Bluetooth, Ive uninstalled and reinstalled the app a few times, turned my phone (iPhone 7)off/on and switched Bluetooth off/on but nothing appears to work.

Should I uninstall the solar controller and re install and start again?


Any help advice greatly appreciated.


Regards


Bob

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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

It's unusual for iPhones to have issues connecting, but the first step is to ask a friend to try their phone, iPhone, iPad or new Android and see if that has the same issues.

With the new phone follow along with this step by step video:

https://www.youtube.com/watch?v=8yBb7UlWF-o

Also run through the troubleshooting section here -

https://www.victronenergy.com/live/victronconnect:start#troubleshooting

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