my device is unable to send logs to the VRm portal. what could be causing this. initially it used to send just after installation. but today its showing last communicated 8 days ago?
asked
CCGX has stopped communicating with the VRM Portal
Hi Ziwas. CCGX is a handy device coz it has a screen, so is useful even when/if your web is down.
Go Device List > Settings > Ethernet (or whatever you're using), and seek out it's IP Address. Is it legit?
If not, check out whatever you're using as a router, and reboot the CCGX to see if it picks up one that is.
Just a first port'o'call chance, but try & come back..
Hi Ziwas, We have a guide to follow to solve VRM connection issues:
Read chapter 5 - VRM Portal in the GX manual.
If that does not solve it; then let us know the results of the various steps.
