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So I tried updating the firmware on my BMV712 using Bluetooth. It proceeded well at first, until about 5%. Then jumped to 10%, back to 4% and finally the app reported lost connection.
I am now left with a BMV that displays 'bt200' and will not change. I can no longer establish communication with the BMV and so it looks like I am without a battery monitor for the time being.
Android phone, Victron Connect v5.83 app, BMV712
Any help would be MOST appreciated!
Hi @APLJaK
What happens when you try to connect to the BMV712 in VictronConnect? Or is it not visible?
Kind regards,
Thiemo van Engelen
Hi Thiemo
Thanks for getting back to me. Sorry, I should have followed up on this issue. I did manage to restore my BMV but honestly, I'm not positive which step did it. When I first encountered the issue, the BMV was no longer visible to me from the Victron App on my phone, but my Bluetooth would see it, until I tried to connect. At this point, it would fail and disappear from my list of available devices.
These are the steps that I remember taking before recovery was successful:
Removed all references to the BMV from my bluetooth list on my phone.
Restarted the Victron Energy App
Updated the Victron App
Went to device list and now it actually showed my BMV but I still could not connect
Reset the PUK number from my device in the App
Restarted the BMV update and this time it actually connected!
BMV updated and came back to life.
Hi @APLJaK
No problems. Good to hear that you got it working. And these steps are actually more or less the steps that one needs to take and that are listed in the troubleshooting guide online https://ve3.nl/VictronConnect_Troubleshooting.
Kind regards,
Thiemo van Engelen
Not sure if there's another option, except contact your dealer
I concur, if a power cycle did not help, it is likely beyond normal troubleshooting steps.
The only other thing to try is use a ve direct to usb cable and victron connect on a laptop for a direct connection to firmware update and check settings.
If there is no joy then it is time to send it in.
