question

primemeridian avatar image
primemeridian asked

VictronConnect refreshes/reloads every 5-10 seconds

Using VictronConnect with Smart Solar MPPT 100/50. The app opens and connects but reconnects and reloads every 10 seconds. Hard to really do much when it cycles so often. Is this the way it is supposed to work? The App says I am up-to-date on firmware.
thanks

MPPT ControllersVictronConnect
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1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi,

This is certainly not how it is supposed to work. Can you please make a service report and attach that to an answer or comment here? The procedure to make a service report us described here: https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report

Kind regards,

Thiemo van Engelen

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