question

wengelhart avatar image
wengelhart asked

EasyPlus/Multiplus does not exchange data with Cerbo

I have an issue with an EasyPlus connected to the Cerbo.

- The Cerbo „sees“ the EasyPlus, but claims it‘s not connected. Still, the Cerbo can read the type of device (Multiplus Compact, the product number and firmware version (481), but not the device state or any parameters. See attached screenshots.

- I have checked:

  • EasyPlus DIP settings (1: off, 2: on, remaining switches off, as per the manual)
  • VE.Bus cable is plugged into the appropriate socket of the Cerbo (i.e. not the Ethernet socket)
  • All devices have been restarted using different sequences several times
  • EasyPlus is operating nicely along the setting of the physical switch
  • Firmware versions: EasyPlus: 481; Cerbo: 2.75

At the time I took attached screenshots the EasyPlus was inverting.

Any advice would be appreciated.

Many thanks!

481b29e2-ca70-4871-8ee6-da9361eabfcd.jpeg

940ae22a-5df5-4905-a500-3c17ba1f927c.jpeg

5026ead6-813c-40dc-b5f6-1b8faaba2bfa.jpeg

cerbo gxVenus OSmultiplus ve.busVE.BusEasyPlus
481b29e2-ca70-4871-8ee6-da9361eabfcd.jpeg (103.4 KiB)
940ae22a-5df5-4905-a500-3c17ba1f927c.jpeg (115.9 KiB)
5026ead6-813c-40dc-b5f6-1b8faaba2bfa.jpeg (117.8 KiB)
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

1 Answer
acuario avatar image
acuario answered ·

I'm no expert but I would try a different cable between the Cerbo and Multi - it is a regular network cable, nothing special.

Also, if you go back one menu and look in Alarm status there is a VE.Bus error field that may tell you something, also in Advanced there is a Redetect button you could try.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.