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Steve Mullins avatar image
Steve Mullins asked

What would cause a download error for Remote VEConfigure

I get the error shown below when attempting to download the VEConfig file via CRM for my MultiPlus I viewed the video about how to use the "Remote VEConfigure" feature of the MultiPlus 12/3000/120-50 120V . But when I open VRM and attempt to download the VEConfig file for the MultiPlus, I get the following error. I have connected to the MultiPlus directly via USB to use VEConfig, so I assumed the remote VEConfig via VRM would work as well.


What would be the normal cause of the error below?

No VEBus Product was found

Error Code: mk2vsc-33


MultiPlus Quattro Inverter ChargerVRM
1538262301797.png (82.1 KiB)
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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ commented ·

Hi Steve,

What is the firmware version of the Multi?

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Steve Mullins avatar image Steve Mullins Guy Stewart (Victron Community Manager) ♦♦ commented ·

Looks like 413... Here's the screenshot from the Device List of the VRM.

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Steve Mullins answered ·

I found the issue.. I had turned the Multi-Plus off for storage, and thought the Color Controller had all the configurations but it didn't. Once I turned on the multiplus, I was able to download the config file.

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ commented ·

Correct, the Colour Control GX is the interface, but the configuration file is read from and written to the multiplus itself.

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