I do not get e-mail when trying to reset VRM password. Please reset login for my account.
asked
When resetting VRM password I get no e-mail
Hi,
The first thing to do is try the request form in a private browsing window, and also from another computer or your phone - https://vrm.victronenergy.com/forgot-password
Then also check your junk mail folder, or any other place an automated email might show up for you. It should be arriving from the email address no-reply@victronenergy.com - with the subject "VRM Portal password reset request" so search for both of those.
Once you have tried all of those common solutions, if you are still having issues please post again here and I will try it from my end.
If your email address for VRM is the same one you use for this community site, then I can see it in your account, if you use a different email address for VRM you will need to tell me what it is (set your comment to "ONLY VISIBLE BY MODERATORS" for your privacy when you post your reply).
I have the same problem and I do not get any response when asking for a password reset. I have tried several times, but I cannot find a solution in the community.
I have the same email address for VRM and community
@Hbillig It's enough to write one comment.
I deleted all your other comments.
Hi @Hbillig
Here is the message our mail server gets when trying to send an email to you;
One thing I noticed is that your community username has 2 ll’s but the email address has 3 lll’s?
host gmail-smtp-in.l.google.com[64.233.177.27] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. For more information, go to 550 5.1.1
https://support.google.com/mail/?p=NoSuchUser
3f1490d57ef6-e164ca6de61si2546297276.636 - gsmtp (in reply to RCPT TO
command)
@Guy Stewart (Victron Community Manager) I know this is an old post, but my recent post may explain another possible reason, and help others:
