question

najab avatar image
najab asked

VRM Portal Problem? %%KEY_NOT_FOUND%%

Hi,

Not sure what's the best way to contact the VRM devs... the issue that happened previously with the portal (see here https://community.victronenergy.com/questions/70639/vrm-portal-problem.html) is happening again with English language.

1651496132041.png

Hopefully it'll be a quick fix again.


VRMerror
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5 Answers
kevgermany avatar image
kevgermany answered ·

I'll report it. Thanks for letting us know.

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Nicolae Mihalache (Victron Energy Staff) avatar image
Nicolae Mihalache (Victron Energy Staff) answered ·

hey @najaB, in order to help us solve the problem faster could you also post a screenshot of your network tab, we are interested to check if there are any blocked requests in there

if you are using chrome you could do this by right clicking on the page and selecting inspect; from dev tools select network and refresh the page, screenshot the blocked urls

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najab avatar image
najab answered ·

Hello. Sorry, I had missed your post until now, and things seem to be working currently.

If it happens again I'll capture a .har file for you.

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hang-nail avatar image
hang-nail answered ·

I have seen this error 2 times. The last time was Saturday 05-01-2022 between 1530-1600 PST, I remotely accessed VRM with good mobile connections on each side. It resolved like before on it’s own when I accessed later. Most all the titles/headers are filler with this text.

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hang-nail avatar image
hang-nail answered ·

@Nicolae Mihalache (Victron Energy Staff)

Here is a screen shoot from 5/11/22 1836 PST

IMG_0705.pngIMG_0706.png


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