question

seppe99 avatar image
seppe99 asked

GX LTE 4G: SIM not inserted, but it is.

Hello


I have bought a GX LTE 4G module and have inserted a sim card. But it keeps telling me that there is no sim inserted. It doesn't recognise the sim card but when I insert it into my phone it works fine.

It is a normal mobile sim (data and phone) that is inserted into the module. Do I need an only data sim card? Will this fix my problem?

It is inserted into a Multiplus II GX and is running firmware v2.84
Thank you in advance!


Multiplus-IIgx device4g
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1 Answer
kevgermany avatar image
kevgermany answered ·

There's a warning in the manual about the SIM tray needing to be fully inserted, but I guess you've seen this.

Is it the correct model for your area? Should be if bought through a dealer.

Have you tried a different SIM?

First guess is there is a problem with the unit and it needs to go back to the dealer.

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