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johnspilker avatar image
johnspilker asked

VE.Direct Smart Dongle: Cannot get past the info page

Hi, I haven't used the device for several months. When I connect to the Smart Dongle using the Android app, I get the info page that enables me to change the password and update the firmware. The firmware is apparently up to date. I cannot get to the battery info page. What am I doing wrong? It worked fine before. Thanks

VE.Direct Bluetooth Smart Dongle
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2 Answers
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi,

When you only see the product info page and only the VE.Direct Smart dongle on the product info page, it means that the dongle can no longer communicate with the device it is connected to. This might be caused by a low battery voltage where the dongle is still able to run, but the attached device not. It could also be that the dongle or attached device is broken.

Kind regards,

Thiemo van Engelen

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johnspilker answered ·

Thanks. Your time is appreciated.


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