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robbiev avatar image
robbiev asked

VRM Remote Console Connectivity Issue

HI there,

I have a brand new Cerbo GX device connected to my RV's Solar Victron (V.E Direct Cable) Smart MPPT 75/15 and my MacBook / iPhone via Victron Connect.

It appears online but gives an RPS error #R2 Unable to connect to RPS Broker when I click VRM Remote Console.

Since I have had the device I have never been able to set it up correctly despite my endless hours and weeks of reading. I am 100% convinced that all settings are correct. Wifi is connected, logging enabled etc...

Things like accessing devices on Victron Connect to monitor my PV occassionally works, but mostly goes off and I have to drive miles to try and get it back online. However, still never been able to use RC.

BTW, two-way comms is enabled. It's enabled on VRM. I tried the disable / enable password fix to no avail and I have Factory reset it by downloading the Venus.data.tgz file onto a USB which resets it fine but still not working.

Can someone help me see if this is connected correctly. Remote Support is also enabled. The dealer I buy my Victron kit from no longer have any tech engineers to help me. Happy to send Portal ID number via DM.

Thanks so much in advance!

R


modifications
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2 Answers
neoneddy avatar image
neoneddy answered ·

Just double checking a few things here.

On the latest firmware? I know you said you loaded it again from USB. 2.81 is current and 2.8.2 will be out any day now.

So, a few things I'd try right away. Anyway to try a different way of connecting to the internet? Different wifi? Different hostpot? Etc?


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wkirby avatar image
wkirby answered ·

You said that you have done a lot of reading, but just to confirm that we are on the same page, so to speak, have you gone through this guide here:
https://www.victronenergy.com/media/pg/Cerbo_GX/en/vrm-portal.html#UUID-c6032252-9e32-f3d3-57ea-e6978bb0f62c

If so, then perhaps you could share some pictures so that we can see what you are seeing.

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