question

donincanada59 avatar image
donincanada59 asked

VictronConnect won't connect to Android Phone via Bluetooth using SmartShunt

  • Installed a SmartShunt
  • Bluetooth light is flashing on SmartShunt
  • VictronConnect Successfully installed on Android Phone

One time, the VictronConnect Paired and connected to the app and was was able to use it. Since then, I can't get it to show up once paired??? Pictures below.


paired-devices.gif



Here is the "device list" on the phone..."nothing".

device-list.gif


I tried disconnecting and reconnecting the power to the smart shunt but nothing?


Not sure what else to do???

VictronConnect
device-list.gif (118.9 KiB)
paired-devices.gif (142.4 KiB)
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

2 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Don't use the phones Bluetooth menu to pair, only use VictronConnect.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi,

Do you have location services enabled on the phone and did you give location permission to VictronConnect?

Kind regards,

Thiemo van Engelen

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Related Resources

VictronConnect Manual

Download for iOS / Android / Mac / Windows