question

steviebaby007 avatar image
steviebaby007 asked

Victron pheonix multiplus 3000 not accepting generator

Hi everyone!

Having a bit of a head scratcher with my multiplus unit. It’s stopped seeing my generator. I read voltage at the terminals in the unit but it will click on charger on briefly before clicking off

I’ve tried to adjust the dipswitches but saving settings doesnt work. The leds dont respond

I’ve purchased a mk3 usb which also doesnt seem to work, as well as a victron rj45.

I’ve been told conflicting things about this unit as it is from 2006, both that the mk3 usb will work and also that it wont and i need the mk2 usb. Could anyone clarify this for me?

The inverter still inverts fine just desperate for some 3 stage charging now solars getting rubbish!

Cheers all

chargerPhoenix InverterGenerator
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1 Answer
JohnC avatar image
JohnC answered ·

Hi @Steviebaby007

The MK3 issue is explained here.. https://docs.victronenergy.com/veconfigure.html#download-veconfigure

Generator rejection.. https://www.victronenergy.com/live/multiplus_faq

You say this used to work, it clicks on then fails. This usually means the genset has dropped out of acceptable range of V or Hz when it gets loaded, so you could try tweaking speed a little to see if that helps. But it could be any number of things. Good luck.

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