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At a installation with a Venus gx, the Smartsolar MPPT is not recognized. Firmware is up to date everywhere. MPPT will be produced in 2019. Cable is fine too. Connections too. I checked with the BMV. This works with both cables used as well as on both VE Direct terminations of the Venus GX. ?????
I found the solution. The "TX port function" must be set to "normal communication". Not initially on "Virtual load output" as in this case. So, the communication with Venus also worked.
can you use a cable to connect to the MPPT using victron connect from a laptop? It is possible that the VE-direct has been turned off in the MPPT settings as the VE direct port does have alternate functions.....Try a factory reset of the MPPT.
