I have yet another example of an MPPT monitor stuck in the connecting state after a few day/weeks of successful operation. I understand that I need to update the firmware on the monitor and require a special cable to do so. Can anyone point me to the cable in question? Is there the possibility of getting this supplied free of charge from Victron directly given the nature of the situation? It doesn't feel great having to spend money to fix this issue, to be honest. My monitor was only purchased a month ago, should I have expected it to come with updated firmware? Is requesting a new (pre-updated) unit from Victron an alternative support scenario?
If it matters, the monitor is connected to a SmartSolar 100/50 controller. Both my Android APP and MPPT charge controller are updated to the latest code/firmware.
