question

bigstig avatar image
bigstig asked

Victronconnect stalls update at random percentage

After multiple attempts to install the 1.56 update. VC gives D26 Connection lost error. The 150/85 shows no version and doesn't work at all just flashes the tx/rx light sequence constantly. Install starts pauses at 3% at 4% the victron unit stop flashing and holds a solid green led. The the tx/rx sequence flashing starts again and the transfer data percentage rises. It has got as high as 75% though usually fails near 22%.


I ordered a ve direct cable but it didn't come with a USB end, just two "jst ph 2" ends. I'm frustrated. Any ideas on how to get it to update and start working again?

firmware update
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1 Answer
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Did you try to use another smartphone?

You odered the wrong cable:
https://www.victronenergy.com/accessories/ve-direct-to-usb-interface

Create a service report after a failed update and attach it to you question.
https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/troubleshooting.html#UUID-98bc9211-902b-01a0-96b9-1f314c4d63c5

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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.